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Adèle on demand
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How does it work?
How does it work?
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1 - Adèle on demand: Overview
Are your cleaning products safe for humans and pets?
Can I book several Adèle on demand Pros to clean at the same time?
Can I leave my keys for you?
Do I have to be home during the house cleaning visit?
Do you offer services for commercial premises or apartment buildings, or for deep cleaning?
Does the Adèle on demand Pro provide the cleaning products?
How is Adèle on demand different from the competition?
What are your hours of operation?
What do I do if my house cleaning Pro does not show up?
What is Adèle on demand?
What’s included in a house cleaning visit from Adèle on demand?
What’s not included in a house cleaning visit from Adèle on demand?
Where is the Adèle on demand office located?
Who are the Adèle on demand Pros?
Show all articles ( 6 )
2 - Booking a house cleaning appointment
Can a Pro refuse to do the cleaning after arriving at my home?
Can I add extras?
Can I book a house cleaning appointment for tomorrow?
Can I request a specific Pro?
How do I book a house cleaning appointment?
How do I get a quote?
How is the price for a house cleaning visit calculated?
I’ve booked a house cleaning appointment. What happens next?
What are the areas served by Adèle on demand ?
What’s included in a house cleaning visit?
What’s included in a short-term rentals house cleaning?
When Adèle on demand will offer services in my neighbourhood?
Show all articles ( 4 )
3 - Paying for the house cleaning service
Can I pay for my house cleaning visit with cash or debit?
Do I have to tip the Pro?
How do I change my payment information?
I have questions about my payment. Who can I call?
What forms of payment do you accept?
When will my credit card be debited?
4 - Trust, security and insurance
Do you offer a money-back guarantee?
How am I protected in case of damage?
How do you protect my personal information?
What do I do if I notice that damage, breakage, vandalism or theft has occurred during a house cleaning visit?
5 - Managing your profile
Can I have several addresses in my account?
How do I change my address?
How do I update my profile and personal information?
I forgot my password. How do I reset it?
6 - Changing or cancelling a booking
Are there fees for cancelling an appointment?
How do I cancel my booking?
How do I change the date or time of my booking?
How do I change the details of my booking?
What’s the policy on cancelling a house cleaning appointment?
What’s the policy on changing the date of a house cleaning appointment?
7 - Evaluating your experience and customer satisfaction
Why do you ask me to evaluate my experience?
8 - Contact us
How do I contact you?
9 - Become an Adèle on demand Pro
Become an Adèle on demand Pro
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